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Information, news, opinions, and the occasional rant …

Beware of Cowboy Recruiters

Posted by Nigel Wilson on 21 June 2012 | Comments

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The recruitment industry is one that’s often seen in a poor light. This is unfortunate, and certainly not an accurate reflection of all recruiters. But as in many other sectors, there are a number of ‘cowboys’, and the recruitment sector seems to have more than their fair share. It’s an industry where there’s a view that it’s easy to make money without doing much work. This...

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Setting creativity free

Posted by Nigel Wilson on 10 May 2012 | Comments

As a lifelong Chelsea fan, I can’t miss up the chance to mention their huge achievement in winning the Premier League. What has been notable this season is that despite occasional inconsistency in the team’s performance, a key factor in their success has been their highly acclaimed creativity and free-flowing football. The players are pretty much the same, but their style of play is very different. Like...

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Customer Service

Posted by Nigel Wilson on 10 May 2012 | Comments

I recently sent out a newsletter about customer service – “Promises and Delivery”. I quoted some depressingly common examples of poor customer service, but also how one company (after a call from their Chairman) immediately put matters right. The newsletter elicited a great deal of response, with examples of both good and bad service. Interestingly (and maybe inevitably), telecomms companies feature badly, as do car dealers. In...

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Telephone Rapport

Posted by Nigel Wilson on 26 March 2012 | Comments

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It strikes me over and over again how important it is to strike up rapport on the phone. I recently changed my internet service provider. Regrettably my ISP didn’t provide static IP addresses, so I needed to switch.   I’d reached the point where my internet research was nearing completion. I wanted to engage with a human voice to resolve some questions and move on. I needed...

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The power of real thinking time

Posted by Nigel Wilson on 3 February 2012 | Comments

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One of friends recently asked me if I’d made any New Year’s resolutions. I’d already given this some thought. I don’t generally have a long list, but I like to improve at least one key area in what I do.   I explained that this year I want to spend more time thinking. Now some people might think this sounds pompous or fatuous. In fact, it’s anything...

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The inspiration of Steve Jobs

Posted by Nigel Wilson on 6 October 2011 | Comments

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Today’s early morning radio news flash that Steve Jobs had died brought me instantly awake. I knew he had been ill for some time, but the sudden news of his passing away shook me. I felt genuinely sad. He was heralded as one of the world’s greatest business leaders, and he was in fact much more. He was a true visionary who was responsible for the...

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The micro-economic update

Posted by Nigel Wilson on 24 August 2011 | Comments

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As I’ve said several times previously, it’s often difficult to really understand what’s happening in the world of economics. Are we heading back into recession? The pessimists would say we’ve not yet come out. Is the UK economy really growing? Has inflation peaked? How will events in the Eurozone affect the UK economy? So many questions, yet where are the answers? Looking beyond the media hype, there...

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Making friends and doing business with them

Posted by Nigel Wilson on 20 July 2011 | Comments

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My wife started a catering business last year. She works hard, and she’s built up a great reputation. The business is successful and growing. However, her old Corsa is no longer big enough. She needs to buy a van. Being a lady, she wants it customised – metallic paint, passenger airbag, aircon, rear parking sensors etc. She looks around at local dealers and finds what she...

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Fear makes the world go around

Posted by Nigel Wilson on 12 July 2011 | Comments

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Larry Winget recently wrote an interesting blog item, on the theme ‘Fear makes the world go around’ - http://bit.ly/psxtXA[http://bit.ly/psxtXA] Larry describes himself as being an ‘irritational speaker’ – not a motivational speaker. Since I saw him speak several years ago, I’ve followed Larry, and read most of his books. He can come across as ‘in your face’, but in my opinion, he talks a lot of common sense. The...

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The Monkey Mind

Posted by Nigel Wilson on 5 July 2011 | Comments

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In the aftermath of Andy Murray’s defeat by Rafael Nadal at Wimbledon, I read an interesting column in the Sunday Times. This included comments by a sports psychologist – Don McPherson – who has worked with the golfer Ian Woosnam, and more recently Formula One drivers. McPherson identified Murray’s underlying problem as something the Chinese call the ‘monkey mind’. This occurs when you lose focus, and an...

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