Company Summary
Operating as a full-service creative events agency since 2010, we deliver unparalleled experiences for world-leading brands, corporations and life science companies from our offices in both the UK and US.
The Role
To support the Experience Account Management team across a set of key clients, working together with the Account Leads and in alignment with Account and New Business plans.
MUST have excellent administration and organisation skills! Not an option for remote working
Apply Now
MUST have excellent administration and organisation skills! Not an option for remote working
01 Responsibilities
Supporting Sr Account Lead in the growth strategies across the client portfolio. This could include, researching new departments within an existing account, working with the Sr Account Lead on outreach campaigns and attending events to meet new connections.
· Supporting Sr Account Lead in the development & implementation of client retention strategy. This could include, preparing account status updates/reports, monitoring SLA and KPI performance and ensuring client update documents are prepared and delivered inline with timelines.
· Understanding and involvement in new business campaigns to further grow the Experience client portfolio. This could include researching new leads that could be a fit with the service offering, supporting in the preparation of new business campaigns and inputting into the strategy with ideas for future campaigns.
· In conjunction with the Sr Account Lead, support with the preparation and timely delivery of allocated RFP responses. This includes working across internal departments to ensure timelines are met and the response delivered on time.
· Supporting the preparation and construction of stakeholder proposals. Working with the Sr Account Lead to put together compelling responses to meet their briefs.
· Supporting the Sr Account Lead in the delivery of new client on-boarding initiatives such as stakeholder workshops and process mapping and development.
· Supporting the team on client communications and documenting key actions/outputs of these communications.
· Preparation and delivery of client feedback & case studies (both internally & externally).
Apply Now
· Supporting Sr Account Lead in the development & implementation of client retention strategy. This could include, preparing account status updates/reports, monitoring SLA and KPI performance and ensuring client update documents are prepared and delivered inline with timelines.
· Understanding and involvement in new business campaigns to further grow the Experience client portfolio. This could include researching new leads that could be a fit with the service offering, supporting in the preparation of new business campaigns and inputting into the strategy with ideas for future campaigns.
· In conjunction with the Sr Account Lead, support with the preparation and timely delivery of allocated RFP responses. This includes working across internal departments to ensure timelines are met and the response delivered on time.
· Supporting the preparation and construction of stakeholder proposals. Working with the Sr Account Lead to put together compelling responses to meet their briefs.
· Supporting the Sr Account Lead in the delivery of new client on-boarding initiatives such as stakeholder workshops and process mapping and development.
· Supporting the team on client communications and documenting key actions/outputs of these communications.
· Preparation and delivery of client feedback & case studies (both internally & externally).
02 Knowledge
· Lead client communications on projects for key clients as determined by the Sr Account Lead in conjunction with commercial & strategic objectives.
· Support in the effective handover of projects to operational team(s).
· Joining and documenting project calls and planning meetings as and when required.
· Support in the sourcing and securing of venues for projects with support from our Venue Sourcing department.
· Support in the venue sourcing/supplier management reporting requirements for our clients.
· Manage the logistics of team and client site visits ensuring venue meetings, travel and accommodation is scheduled in alignment with the site visit requirements.
Apply Now
· Support in the effective handover of projects to operational team(s).
· Joining and documenting project calls and planning meetings as and when required.
· Support in the sourcing and securing of venues for projects with support from our Venue Sourcing department.
· Support in the venue sourcing/supplier management reporting requirements for our clients.
· Manage the logistics of team and client site visits ensuring venue meetings, travel and accommodation is scheduled in alignment with the site visit requirements.
03 Experience
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